Privacy Policy
Last updated: 2 October 2026.
Postlane helps local businesses with social media management, AI assistants, lead follow-up and related marketing workflows. This policy explains what information we collect and how we use it.
Information We Collect
- Contact details you send us, such as name, email address, phone number, business name and social media handles.
- Business information needed to provide an audit or service, such as website URL, opening hours, menus, prices, FAQs and customer enquiry examples.
- Basic analytics and site usage information if analytics tools are enabled.
How We Use Information
- To respond to enquiries and provide free audits.
- To set up and deliver Postlane services.
- To improve our website, messaging and service quality.
- To send service-related communication where relevant.
Sharing
We do not sell personal information. We may use trusted service providers for hosting, email, analytics, automation, AI processing and service delivery.
Website enquiry form
When you submit our enquiry form, your chosen service, business name, email address, optional website or Instagram profile, and message are processed by FormSubmit to deliver your enquiry to hello@postlane.co.uk. Please do not include sensitive personal information or private customer records. We use these details to respond to your request; submitting this form does not subscribe you to marketing emails.
Your Rights
You can ask us to access, correct or delete information we hold about you by emailing hello@postlane.co.uk.
Contact
For privacy questions, contact hello@postlane.co.uk.
Analytics and cookie choices
With your permission, we use Google Analytics 4 to understand page visits and enquiry form submissions and clicks on our email and checkout links. Analytics is not loaded until you select Accept analytics. We do not enable Google advertising personalisation or Google Signals.
Google Analytics uses cookies such as _ga to distinguish browsers and understand visits. Your cookie choice is stored in your browser for six months. You can change your choice at any time using Cookie settings. Rejecting analytics does not affect access to our services.
Contact hello@postlane.co.uk for questions about your information. Read how Google uses data from sites that use its services.